FAQ

We have compiled a list of frequently asked questions below to enable you to find answers fast.

Do you offer a free initial consultation?

Yes. We typically begin with a complimentary discovery call or design studio visit to discuss your vision, budget, and requirements. Following this, we can arrange a detailed site survey to take precise measurements, if required. Our ‘Essential’ design package is free. However, for a nominal cost, we are able to offer a much more detailed plan with our Premium package and our Elite package includes a full 4D Virtual Reality experience.

Am I committed to have the work done if you do a design?

No. Once you have purchased a design package, the drawings belong to you. You may decide to delay the work, or take the plans to another installer.

Can I see what my bathroom will look like before work begins?

Absolutely. We provide high-definition 3D renders as part of our ‘Premium’ and ‘Elite’ design packages. This allows you to visualise the textures, lighting, and layout of your bespoke space before a single tile is laid. Our Elite package offers you the opportunity to be immersed in your bathroom design via 4D Virtual Reality where you can change the elements in real time to see how different styles, colours and finishes look.

What is a render?

A rendered image is a picture generated by computer software from a 3D model or digital scene, simulating lighting, textures, and shadows to look realistic or stylised. This is used very effectively in our bathroom designs as it gives you a realistic picture of how your bathroom could look.

Can you work with my existing architect or interior designer?

Certainly. We often collaborate with external architects and designers to ensure the bathroom integration is seamless with the rest of your home’s aesthetic and structural plans.

Do you supply the products, or can I source my own?

Our designs will include products specially selected from trusted and respected suppliers. To ensure our quality guarantee and precise fit, we typically manage the full procurement of all fixtures, fittings, and materials. We have exclusive partnerships with premium manufacturers that are often unavailable to the general public. If we are providing a design only service, the client is responsible for purchasing the products and making themselves aware of manufacturer guarantees. Whilst we recommend using the products shown in our designs, you may wish to purchase your own materials instead. If we are providing an installation service, we offer a twelve-month installation guarantee and the products will come with their own manufacturers guarantee. It is our preference that we only install materials that we have sourced from our trusted suppliers, although exceptions are common.

How long does a typical luxury bathroom installation take?

A bespoke project usually takes between 3 to 5 weeks, depending on the complexity (e.g., moving extensive amounts of plumbing, prepping for wet rooms, intricate tile patterns etc). We provide an estimate project duration before we start. The Eximia guarantee is that your installer will work solely on your project until completion – they will not leave mid-way to finish work elsewhere.

Will I have a dedicated point of contact?

During the design and planning process, Laura will be the sole point of contact. If you choose Eximia for the installation, Sam will be on site each day and able to deal with any concerns or answer any queries.

Do you handle the "messy" stuff, like plumbing and electrics?

Whilst the bathroom fitting, tiling & plumbing is carried out by ourselves - we bring in trusted tradespeople for plastering, decorating and electrics. We manage every trade that is required for your bathroom installation and co-ordinate their service & schedule to deliver a seamless delivery.

What is the typical investment for a bespoke bathroom?

How long is a piece of string! Since every project is unique, costs vary enormously. It also depends on the size of your bathroom, the condition of existing walls/floors and plumbing, whether you require custom glass or vanity units etc. However, many of our fully managed high-end bathroom projects typically range from £15,000–£30,000. We provide a fixed-price quotation after the design phase so there are no "hidden surprises."

Do you offer a warranty on your work?

We take immense pride in our workmanship. We offer a twelve-month installation guarantee from the date of completion. This does not include damage due to misuse, wear and tear, or interference by third parties. All products will have their own manufacturer guarantees.

What happens if I change my mind and want to cancel the work?

An invoice for the deposit will be issued four weeks before work commences. This deposit is to cover the cost of all materials, skip hire/disposal and securement of start date. In the event of cancellation after the deposit is paid, a cancellation fee of 10% of the total quote will be retained to cover administrative and material restocking costs.

Will I be left without a toilet during the renovation?

While bathroom facilities are out of order during the work, it is the client’s responsibility to provide access to alternative toilet facilities for household occupants. Should the client require, we can arrange for a temporary portaloo at an additional cost for the duration of the work.

How do you protect the rest of my home?

We treat your home with the utmost respect. This includes using heavy-duty floor protection, requesting that furniture/ornaments be moved and ensuring a thorough cleanup at the end of every day on site.